An intelligent, 24/7 automated DM assistant built on Laravel — responding instantly in Arabic & English using WECO's curated medical knowledge base.
WECO's Instagram DMs are a missed opportunity — we're here to fix that with a production-grade AI system.
WECO receives daily Instagram DMs from patients and corporate clients — but responses are manual, inconsistent, and delayed.
An AI-powered chatbot built on Laravel that responds instantly using WECO's own verified knowledge base — in any language, any hour.
Five stages from user message to intelligent response — all automated.
Every component engineered specifically for WECO's medical context and audience.
LLM-powered replies grounded strictly in WECO's knowledge base. No hallucinated services, prices, or incorrect medical info.
Automatically detects Arabic and English. Responds naturally in the user's language with on-brand tone and medical accuracy.
Fully automated — responds instantly even at 3 AM. Never miss a lead, an inquiry, or an emergency message again.
Emergency keywords trigger instant agent alerts. Medical cases are never left to a bot alone — people get people when it matters.
Admin panel to add, edit, and manage all KB content. Changes reflect in bot responses within minutes — no code needed.
Every conversation logged with user info, topic, and resolution status. Weekly performance dashboards included.
The bot is grounded exclusively in WECO's curated, verified content — nothing outside it.
Built on battle-tested Laravel infrastructure with enterprise-grade reliability.
Complete control for WECO's team — no technical knowledge required.
The bot knows when to step aside. Medical urgency always gets a real person.
Real examples of how the bot handles common WECO inquiries.
22 days. Phased delivery with clear milestones at every stage.
Meta business verification, Instagram API setup, webhook endpoint, basic message echo test, token management system.
LLM API integration, RAG architecture implementation, knowledge base schema design, seed data entry for all WECO services, language detection.
Session management, multi-turn conversation state, escalation triggers (emergency keywords, low confidence), agent notification system.
Filament admin panel: KB manager, conversation logs, escalation queue, analytics dashboard, user roles (admin / agent), settings panel.
Arabic dialect testing (Iraqi colloquial), edge case scenarios, load testing, security audit, end-to-end UAT with WECO team.
Production server deployment, Meta app review submission & approval, 1-hour staff training session, documentation handover, 30-day support begins.
A complete, production-ready system — source code, training, and 30 days of post-launch support included.
Fixed-price engagement — no surprises
Every known risk is already planned for — with concrete mitigation strategies in place.
| Risk | Level | Mitigation |
|---|---|---|
| Meta App Review Delay | Medium | Business verification starts Day 1. Dev runs in parallel with test accounts so no time is lost. |
| AI Hallucination | Low | Strict RAG grounding — the LLM prompt forbids any information outside the KB. All outputs referenced. |
| Medical Liability | Low | Bot never provides clinical advice. Any symptom/diagnosis triggers immediate escalation with disclaimer. |
| Arabic Dialect Variation | Medium | Extensive Iraqi Arabic testing. Modern LLMs handle dialect variation well with proper system prompting. |
| Data Privacy | Low | No sensitive health data beyond conversation text. Tokens encrypted. Role-based admin authentication. |
An instant, accurate, 24/7 AI assistant — built specifically for WECO's medical context, brand, and audience.